Travel and Tourism Certificate IV


6 months


Sydney, Brisbane, Hobart


Travel and Tourism Certificate IV – SIT40212

(Release 3)

This qualification reflects the role of individuals who use a broad range of sales and marketing or operational skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

Job roles 

This qualification provides a pathway to work in any sector of the tourism and travel industry as a supervisor or senior operations or sales coordinator. This qualification allows for multiskilling and for specialisation in operations or marketing.

Possible job titles include:

  • account manager
  • assistant manager
  • marketing coordinator
  • operations supervisor
  • product coordinator
  • promotions officer
  • reservations sales or call centre supervisor
  • senior operations coordinator
  • senior or supervisory retail consultant
  • sales coordinator
  • sales executive

Pathways Information

This qualification is suitable for an Australian Apprenticeship pathway.

Pathways into the qualification 

It is strongly recommended that individuals entering this qualification hold SIT30112 Certificate III in Tourism or SIT31312 Certificate III in Travel.

Pathways from the qualification 

After achieving SIT40212 Certificate IV in Travel and Tourism, individuals could progress to Diploma or Advanced Diploma qualifications in Travel and Tourism, Events or other service industry areas.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:

  • Be formally assessed through a training program or recognition process, against one of the unit clusters below.


  • Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.

Packaging Rules

10 units must be completed:

  • 5 core units
  • 5 elective units


6 months


Sydney – Brisbane – Hobart